Prices for each product are published and maintained on
this web site. Customers may place orders online by
using the online order form. Please contact our sales
department if you have any questions regarding our
policies, pricing, and availability.
Products ordered through this web site or by email,
phone or fax can be paid for using VISA, MasterCard or
PayPal. If paying by Credit Card include full billing
and shipping information along with card number and
expiry date. You can fax this information to our secure
fax number at (604) 608-5588. PayPal payments can be
sent to our PayPal account at firstname.lastname@example.org.
Please contact our sales department if you have any
questions regarding our policies, pricing and product
On-Line orders are not active at this
time. On-line orders are shipped
Canada Post unless alternate shipping methods are
requested. Orders received before 2 pm PST will be
shipped the same business day if all items are in stock.
Orders received after 2 pm will be processed for
shipment the following business day (SOC Robotics
regular business hours are M-F, 8-5 PT). All
online orders are delivered Monday through Friday,
unless you call our Customer Service Department at (604)
in advance to request a Next Day Air Saturday delivery
for an extra charge (usually $10 plus the cost of a
Next Day Air shipment). If you have any questions about
placing an online order contact the
Phone Orders may be placed by telephone during
the hours of 8:30 a.m. to 5:00 p.m. Pacific Time.
Customers in the United States and Canada may call toll
free (604) 628-7227, and international customers dial
Fax Purchase Orders may be submitted
by fax to the attention of the Sales Department at (604)
Purchase orders, pre-paid orders with a personal check
or money order may be submitted to:
SOC Robotics, Inc.
Attn: Accounting Dept.
225 East 20th Street
North Vancouver, B.C. V7L3A6 Canada
E-mail If you prefer to send your order
through e-mail, use the
address. A customer service representative will reply
with an order confirmation or request for additional
payment information. Please note that we don't advise
sending your credit card through email.
Customers who elect to purchase using Net
30 days payment terms are required to submit a written
or printed purchase order. Net 30
Customers must Pre-Pay their first order by check
or credit card. All Schools are exempt from pre-paying
their first order.
Purchase Orders must include the following information:
Credit Reference We require that you fax a
standard credit sheet to us in order to set up an
account with our company. This should include at least
three trade references and banking information. Please
note that the first purchase order will not be processed
immediately because we must first approve the account.
It takes approximately 1 to 2 weeks to process a credit
sheet. A customer service representative will call only
if there are necessary adjustments or corrections that
need to be made
authorized signature must be on the purchase order. This
signature constitutes SOC Robotics, Inc. (Seller)
acknowledgement of the Buyer's request and shall become
a binding contract containing the terms and conditions
set forth by both parties.
Purchase Order Number A purchase order
number must be stated on the purchase order.
Shipping and Billing Address A shipping
address and billing address must be clearly stated on
the purchase order. Please include a contact name,
telephone and/or fax number of your purchasing
representative as well as an Accounts Payable contact.
Shipping All shipping is prepaid and
added to your invoice unless otherwise stated on your
purchase order. Orders are shipped by Canada Post
unless alternate shipping methods are requested. Please include the statement "Prepay and
Add Shipping" on your P.O. unless you have a designated
shipping account with UPS or FedEx. We also require that
a preferred delivery method be stated on the purchase
order. If this information is not stated, we will ship
the order by Canada Post.
Terms All terms are NET 30. This must be
indicated on your signed purchase order.
Tax Status Please advise as to whether
your order is taxable, non-taxable, or reseller. If your
order is tax-exempt, we must have a copy of your
reseller's certificate before your order is processed.
Description and Pricing Include the
product name, stock code, and price. We also request
that quantity and unit pricing is accurate, as these
terms are non-negotiable.
Minimum Balance Purchase orders have a
minimum balance of $100.00.
International customers should
consider using our distribution channels.
International customers placing orders on-line may
choose several shipping options - default shipping
method is Canada Post. However, the cost of shipping will be significant. SOC
Robotics is not responsible for any brokerage, customs
fees, or country taxes. The actual value of all orders
is indicated on the invoice, and restatements using
lower values are not permitted. The cost of the order
would be higher than if you used one of our
Availability and Back Orders
We take every effort to
ensure adequate stock at SOC Robotics but we still run
out of products. You will only pay for items when we
ship them to you. If you ordered items that were out of
stock and chose "Ship Partial Order" at checkout then
backordered items will ship separately and you will be
charged an additional shipping fee, when items ship.
Your original shipping charges will be adjusted downward
(based on weight and dimensions) to reflect the cost of
only items sent. The back order shipments will be
shipped the same method unless you contact us at
email@example.com to specify another shipping
Domestic Order Shipping Options
All online orders are shipped via Canada Post unless
other shipping arrangements are made. Domestic orders
may be shipped using Canada Post, FedEx, or UPS. U PS and FedEx
rates are not shown on this web site. Actual rates for
on-line orders will vary depending on your location.
Federal Sales Tax
All orders shipped to Canadian Customers will be charged
5% GST or HST. Our GST number is on all invoices.
British Columbia Sales Tax
All orders shipped to British Columbia customers will be charged
5% GST plus applicable 7% PST tax.